Shipping & Returns

When will my order ship?

Generally orders are dispatched 1-2 business days after order is confirmed.

Which carriers do we use to ship?

We use UPS Priority Mail for both domestic and international orders.

How long will it take for my order to arrive?

We use UPS Priority Mail for both domestic and international orders. After dispatch, your order will arrive within 2-4 business days for domestic and Europe, and for outside Europe 5-10 business days. Please note weekend days are not business days. Please allow up to 1 business day for processing, usually we process the order the same day. Please note that transit times are measured at the point of dispatch. After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

How can I track my order?

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Do I need to be present at delivery?
No, generally if a signature is required UPS will contact you, if not then make sure someone is there to receive it for you.

 

What should I do if I want to change my delivery address or If missed an attempted delivery?
Please read instuctions here: https://www.ups.com/pl/en/help-center/sri/tracking/change-delivery.page

 

Duties and taxes:

COASTAL is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order. EU orders are not subject to tax/custom duties. However, if you are not sure about this shoot us an email, and we'll check for you!

info@coastalofficial.com

How long will it take for me to get my order within Europe?

After dispatch your order will arrive within 2-4 business days.

What is our Return Policy?

We accept items purchased from coastalofficial.com in new condition with tags and liners (bikinis) intact for us to approve the return. Return shipping is at customer expense for now. You have 14 days from the day you purchased your items to send them back to us for a full refund which will be returned to your bank account within 14 days. Please note all final sale items are not eligible for refund, exchange or store credit. Sale items are not eligible for exchange. For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn or are soiled/stained.

Is it easy to return items?

Super easy – initiate a return via email to info@coastalofficial.com and include your name and order number. Once your return is authorized, you'll receive step-by-step instructions and return address via email.