FAQ

What methods of payment do you accept?

We accept payments from credit cards as well as debit cards powered by Quick Pay and Przelewy24, Stripe, Paypal. All payments are made using a secure SSL connection. 

 

What is your return policy?

We offer returns and exchanges within 14 days of the purchase date on customer expanse. Initiate a return via email to info@coastalofficial.com and include your name and order number. Refunds can be issued for store credit or to the original form of payment. Once your return is authorized, you'll receive step-by-step instructions and return address via email.

Make sure that all returned items are in their original condition with tags and liners (bikinis). Please note all final sale items are not eligible for refund, exchange or store credit. Refunds will be issued within 14 days of your return arrival through the original payment method. We understand that buying sale items can be tricky, so if you have any questions about the fit, please reach out Customer Care before placing your order.

 

How do you ship your products?

We use UPS Priority Mail for both domestic and international orders. After dispatch, your order will arrive within 2-4 business days for domestic and Europe, and for outside Europe 5-10 business days. Please note weekend days are not business days. Please allow up to 1 business day for processing, usually we process the order the same day. Please note that transit times are measured at the point of dispatch. After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

 

Do you have a store?

Yes! Our flagship store is located at Oleandrów 5, Warsaw. We are open from 12:00 to 19:00, from Monday to Friday.

 

Can I pick up my order at store?

Yes! You can pick up your order at our flagship store located at Oleandrów 5, Warsaw, Poland. We are open from 12:00 to 19:00, from Monday to Friday. To choose this option simply go out to check out and select it from the delivery options.

 

How to wash my swimsuit?

Even though seawater gives you the best feeling it’s not so kind to your swimwear. After all that fun remember to handwash your swimsuit in fresh cold water and lay flat to dry in the shade so you can enjoy it longer.

 

How are Coastal products made?

Our products are designed by our small team, and then ethically manufactured in Poland with a focus on responsible production, sustainability and of course craftsmanship.

 

Where is your product made?

We design and manufacture our products in Poland, our materials are sourced from within Europe.

 

What do you do to reduce your carbon footprint?

Since 2019, Coastal uses compostable packaging. With a focus on reducing our carbon footprint, we are carbon offset with UPS, and plant a tree for every order with our partner Ecologi (more on that on our sustainability page).

 

What are your sustainable practices?

We spend a lot of time and effort on this! We are committed to minimizing our environmental impact, our mailers are compostable, our hang tags are made from corn waste and can be tossed into the compost bin, our string is 100% linen with means it is biodegradable as well as our tissue paper, and we are 100% plastic free. We carbon offset every order, and work with Ecologi to plant trees, you can track our progress in real time through this link :

https://ecologi.com/coastal

 

We only partner with suppliers who share a common vision of sustainability, accountability and transparency.

 

What does GOTS Organic Cotton means?

COASTAL sources GOTS certified organic cotton, which stands for Global Organic Textile Standard. GOTS certified organic cotton, is the only one that guarantees both the social conditions and the non-toxicity of cotton processing products, fabrics and finished products.

The GOTS certification certifies that cotton is grown without GMOs, without chemicals (fertilizers, pesticides and insecticides), and with traceability from the cotton fields to the final customer including transaction certificates at each step. It guarantees respect for social working condition and reasonable and controlled water management. It doesn’t allow the use of toxic products (at all stages of production: spinning / weaving / dyeing / printing / printing / garment); neither for the environment, nor for production workers nor for users.